The access to the customer and technical support that a shared hosting company provides can tell you a lot about the services they provide as well. When you are allowed to use only e-mails or tickets, you have most probably come across a reseller not the web hosting supplier. If this is the case, you will probably have to wait for several days so as to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for additional assistance. When the supplier offers you several options for communication with fast response time that are available at any time, they're most likely the top provider, not just a reseller. Which means that you will enjoy timely assistance and top-notch support because they will have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally much better to have the option to contact your web hosting company directly by using your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are round-the-clock, so you can forget about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to choose the best way to contact us depending on where you are or the device you are using. We can help you for almost any webhosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 support services even on public holidays. All of your web sites will be available constantly and so will we. With plenty of contact options, you'll be able to select the best approach to get in touch with us and find out about our services if you do not have an account yet, or request support if you are already our customer. You can give us a call, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, although it hardly ever takes over 20 minutes to get assistance no matter the complexity of the trouble. Using our customer and tech support services, we are available for you when you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

When you use our VPS plans, you'll never need to wait for more than an hour in order to get support for any kind of situation that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets that you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in a couple of countries around the globe and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the various ways of communication, so regardless what your question or problem is, there will always be someone to assist you promptly. In case you need help with third-party software, which you cannot deploy or which gives you problems, you can benefit from the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get quick support in general, let alone when you operate a whole server, so every single dedicated server that we offer includes 24/7 support with 1-hour response time guarantee whatever the situation. The service is free of charge for any issues with your server or the software that was installed from our admins through the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing section or you can send an e-mail message, and the actual answer time for both rarely exceeds 30 mins as we have administrators available twenty-four hours a day. In case you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to add to your server plan from the billing Control Panel.