A ticketing system is the most widespread means of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve an issue that requires a certain amount of time to investigate or that has to be escalated to a system administrator. Thus, all responses contributed by either side will be stored in one and the same place in the event that somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts in order to complete some task or to touch base with the hosting company’s client support staff. In case you wish to manage a number of domain names and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. Moreover, it may take a substantial span of time for the provider to process your ticket.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with many other web hosting companies, the trouble ticket system that we are using with our shared hosting is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember several sign-in credentials, as you will be able to manage both your tickets and the hosting account itself in a single location. So, if you’ve got an inquiry or run into a difficulty, you can touch base with our tech support team representatives momentarily. Our ticketing system features a clever search mechanism. This suggests that even in case you’ve opened a ton of tickets through the years, you will be able to find the one that you need without much difficulty. Additionally, you can check knowledge base instructions for resolving common difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you won’t require an additional support platform to touch base with our customer support staff – you can do this on the spot as soon as you experience a challenge. Submitting a new ticket requires a couple of mouse clicks and finding an older one is equally simple. With our smart search functionality, you can swiftly track down any ticket that you’ve submitted in the past. You can open a ticket at any given moment in time since our technical support team representatives are on duty 24 hours a day, 7 days a week and reply in less than an hour, even though it rarely takes this much to receive assistance. With Hepsia, you’ll have everything in one place and you can forget about the need to go through two or more platforms to fix a simple issue.