If you have a website, a problem may always surface and it doesn’t necessarily have to be connected to the hosting service. For example, something might go wrong when you bring a software application up to date or some important data might be modified or erased by accident. Whatever the essence of the problem may be, you’ll need to touch base with the customer support staff and ask them to restore a backup or to assist you in troubleshooting the problem that you’re confronting. How promptly they’ll do this will determine the period of time that your sites will be down. For given sites such as community portals or online stores, a repetitive outage too often means lost customers and money. That is why, it is of principal importance that you use the services of a company that offers not only a good client support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any tech support ticket that you submit or any email that you send is only 60 minutes, even if you contact us during weekends and official holidays. Irrespective of the essence of your query or issue, we’ll lend you a helping hand momentarily and will give you the needed info to rectify any problem with your sites. The real reaction time commonly does not surpass 15-20 minutes, which is why you can just forget about waiting around for hours on end to get an issue sorted out or what is even worse than that – waiting around a whole day only to obtain a response that more info is required while nothing is fixed. We will give you assistance without any delay purely because we understand precisely how invaluable time can be in the dynamic electronic sphere. The 60-minute reply guarantee is valid for any technical or billing query that you may have in regard to our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a support ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll receive a reply within 60 minutes max. You can touch base with us whenever you want with regard to technical, billing or general matters and given that we’re available 24/7/365, you will invariably obtain assistance without delay. Based on the particular question or issue, we will provide you with more info, resolve the problem if it’s been caused by something that is within our reach or advise you on how to proceed if you have to configure some setting for a web-based application that we can’t access. You can just forget about waiting around for a whole day for each single reply. In fact, in the majority of cases we respond to emails and tickets within no more than 20 to 25 minutes.