One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any tech support ticket that you submit or any email that you send is only 60 minutes, even if you contact us during weekends and official holidays. Irrespective of the essence of your query or issue, we’ll lend you a helping hand momentarily and will give you the needed info to rectify any problem with your sites. The real reaction time commonly does not surpass 15-20 minutes, which is why you can just forget about waiting around for hours on end to get an issue sorted out or what is even worse than that – waiting around a whole day only to obtain a response that more info is required while nothing is fixed. We will give you assistance without any delay purely because we understand precisely how invaluable time can be in the dynamic electronic sphere. The 60-minute reply guarantee is valid for any technical or billing query that you may have in regard to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a support ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll receive a reply within 60 minutes max. You can touch base with us whenever you want with regard to technical, billing or general matters and given that we’re available 24/7/365, you will invariably obtain assistance without delay. Based on the particular question or issue, we will provide you with more info, resolve the problem if it’s been caused by something that is within our reach or advise you on how to proceed if you have to configure some setting for a web-based application that we can’t access. You can just forget about waiting around for a whole day for each single reply. In fact, in the majority of cases we respond to emails and tickets within no more than 20 to 25 minutes.