In case you've ever had a shared hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for many things it's better to speak with a live person on the telephone than to exchange tickets or emails. If you'd like to find out more about a particular service before you buy it or if something small needs to be made, for example, it is far easier and a lot faster to do it real-time. If you're able to seek the advice of representatives over the phone, it's very likely that you are dealing with a real web hosting supplier, not a reseller. The type of support that you can get on the phone varies between different providers - from common issues to dedicated technical support. Usually most suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are managed through email and / or tickets.

Phone Support in Shared Hosting

We believe that the option to talk to a live representative is very important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you have the option to contact us over the phone for fourteen hours every day. If you consider buying one of our shared hosting, for instance, you have the option to phone us and find out more about our services prior to ordering to ensure that we do cover all the system requirements for your sites. After the purchase, you can contact us about any kind of sales and / or billing issues you may experience, or receive any general or basic tech info you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours daily. In case you hesitate which plan will be appropriate for your sites, you would like to find out more about a plan's specifications or you need any other information about our solutions, you'll be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you already own an account, you'll be able to contact us about sales and general issues, although we are usually able to assist with many technical issues as well. For entirely technical difficulties you'll need to take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option when your trouble requires additional time to be solved or it has to be escalated to our system administrators.