A 99.9% Server Uptime
We’ve set up our shared hosting platform using stable hardware and heavily tweaked software. Our admins have installed a tweaked version of SELinux on each of our hosting servers to guarantee utmost safety and reliability. We have set up a number of DDoS prevention tools together with very powerful firewall software to make sure our internal network is unassailable and safe.
All shared hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–class hardware components furnished by Juniper. Furthermore, on every router, we have configured a firewall with an advanced algorithm with the intention to filter out all questionable requests.
Thus, in all our datacenter facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all potential risks with our cloud hosting plans and irrespective of the fact that we provide top–quality customer support, there are cases when the customer simply isn’t happy with what we are offering. Or he has to migrate to a more robust web hosting solution, such as a VPS server or a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully happy, you will get your money back.
24/7 Technical Support
If you own a hosting company, your tech support engineers are of paramount importance. For this reason, we have punctiliously chosen a highly trained team of techs, each with lots of years of practice behind his back. Thanks to them, our company offers 24x7 support with all our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All inquiries are answered in less than an hour and our average support ticket response time is less than 20 minutes!