A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum 60 min after the trouble ticket or e–mail was received. If your issue needs additional assistance from a server admin, we will direct the ticket or the email to the person in charge, without delay and will leave a comment to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of the Managed Services package, any of the server administration tasks included there will be carried out whenever you want.
A Premium–Quality Help Desk Service
Our customer support staff will be at your disposal 24–7–365 if you need help with the Site Control Panel or with any of the applications that we install for you on the dedicated web hosting server. What is more if you require help tackling all the ordinary admin tasks on your server, you can take advantage of the Managed Services package, that includes data backup hard drive space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting services, etc.
A User–Friendly Help Section
Our Site Control Panel was preinstalled for every dedicated web hosting plan. Among its features is a very handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles also video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.