Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Site Control Panel you’ll find a detailed Help Center section offering many articles and regularly asked questions. They are contributed by our support team of well–trained techs. Simply type in your question and our clever system will provide you with the best possible answer.

  • Top quality support service
  • Instructional Videos

  • For those of you who wish to find out how to solve a commonly encountered problem by watching a how–to video clip, we’ve added a collection of video tutorials to our Site Control Panel. All the how–to videos are concise and easy to comprehend. They offer visual demonstrations of different web site management tasks.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a round–the–clock support service and a sixty–minute ticket response guarantee. Our skillful techs will be available 24/7/365 to respond to your queries and to remedy any problem that you could stumble upon. Simply send a trouble ticket from the Help Center and we’ll respond to you instantaneously.