1 hour ticket response
Quick assistance is our primary priority and that is why we have a team of skilled support engineers who are prepared to provide a quick answer to any question that you might possibly have. Just open your technical support ticket from your Site Control Panel and we will reply back to you within sixty minutes at the latest. In fact, we strive hard and aim for a 20–minute response time.
A Top–Class Client Support Service
Our technicians possess huge experience in the shared hosting niche and are trained enough to supply a rapid solution to your problem. If, however, the issue at hand is not within the competence of a technician, the helpdesk ticket will be sent to a programmer or administrator for further investigation.
A User–Friendly Help Center Section
Included in the Site Control Panel is an intuitive Help section, which features various information sources. You can search through a routinely updated knowledgebase offering web hosting account administration articles and web site administration articles, check our how–to video tutorials or take a peek at the F.A.Q. database.